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Returns
Please note:
Our liability on parts is only limited to replacement or
refund of the returned parts. We are not able to refund
the cost of shipping parts back to us, and you will be
responsible for the shipping cost of the replacement
parts to you unless the item is found to be defective.
RETURNS/EXCHANGES
No
merchandise will be accepted for return more than 30
days after receipt, and never without our written
approval or RA number on the box. You must email, call,
or fax us stating reason for the return/exchange and for
a RA Number (return authorization) before you send back
any items. This number must be written clearly on the
box. A 20% restocking fee is made on all returns, unless
the item is defective or shipped in our error. If a
return is damaged or incomplete and we do decide to
allow the return, your restocking fee may be higher. We
DO NOT refund shipping charges. To receive a refund,
less shipping, the items MUST be complete and still in
the original packaging.
Please allow 14 days to process your refund from
the date we receive your return. All items installed are
not returnable. We encourage you to send back any
returns with insurance by FedEx or UPS
for your protection. We are not responsible for
lost items being returned to us.
RA Numbers are only valid for 30 days from the date
they are issued. Returns received after 30 days from
when the RA was issued will be refused.
The following items CAN NOT be returned:
Carburetors - this is limited only to the
complete carburetors. If you order a carburetor and then
realize you need a different one - they can be returned
given they have not been installed.
Electrical
parts / Glass items / Sheet metal parts / NOS items – this
includes all relays, switches, fuses, bulbs, ignition
parts, windshields, fenders, etc…
Books and Magazines - Unfortunately,
too many people making copies, getting the info they
need, not liking something after they read it, etc., has
forced us to make these items not returnable.
Special
Ordered Items – i.e. – custom door
panel kit, seat cover set, etc…
Installed
Items – We do not take back any installed parts.
To help avoid this, please do the following things:
1)
Make sure you order the correct parts! If you
have an application question, please let us know.
2)
Make sure you got what you ordered! Compare
everything with your confirmation email from your order,
as soon as you receive your package from us.
3)
Make sure the parts we sent you are like the
parts you are replacing. Compare it BEFORE you
install it.
4)
Further, make sure you like the part before you install
it. Deciding you suddenly don't like the item after it's
installed does not change the fact that it has been
installed and is not returnable.
5)
Make sure you know what you are doing. We cannot
be responsible for incorrectly installed parts.
Modified
Parts – If you modify a part to make it fit your
application, this will make the part non-returnable. If
you have an application or installation question, please
let us know. We will do our best to help!
BACKORDERS
Any
item not in stock at the time of the order will be
automatically backordered. If you do not want items
backordered you MUST contact us, otherwise we will ship
your backorder when it becomes available. All backorders
not filled within 30 days will be cancelled
automatically. If we do not believe we can fill your
backorder within 30 days at the time you order, we will
inform you and cancel the item. Backorders under $10
will automatically be cancelled. Shipping
on backordered items depends upon the items. For example
- if you place a $30 order and one item is backordered
that is $15, it will be treated as a unique order when
it ships. But if you place a $250 order and a $30 item
is backordered, it will most likely not incur any
additional shipping costs. We usually have a very high
fill rate and don't normally have to backorder too many
things, and so this policy tends to be on a case by case
basis.
CORES
All
cores MUST be in their original box. Any
cores not returned in their original boxes will be
refused. Shipping costs to ship cores are the customer’s
responsibility. We do not refund shipping costs. All
cores MUST be rebuildable and must be received within 30
days of the date of purchase. We will promptly refund
your core charge, less shipping, as soon as your core is
deemed rebuildable by the manufacturer.
WARRANTIES
Almost
every part sold by the BUGHAUS is backed with a 60-day
warranty. This may not sound like much, but most of our
parts will never need a warranty. We manage this by only
selling the highest quality parts available! Also, many
of our parts we sell carry their own factory warranties,
which is separate from our warranty.
Receipts are required for all warranty claims.
CUSTOMER
NOTICE 48 HOUR TIME LIMIT
Missing
parts in your package? Have the item/s been
backordered on your invoice? Check the box and packing
material closely. Sometimes small parts get lost in the
packing material. We will always try to put small parts
in a bag or staple or tape them to the inside flap or to
the larger parts. Please inspect the entire box. Has the
box been tampered with or damaged in a way that parts
could have fallen out?
Damaged
parts?
We take extra to make sure that your parts are packed
properly. If you receive a damaged product and the box
shows signs of any damage, call the freight carrier and
request inspection. Do not discard any of the packing
material. Do not return a box without contacting us
first to receive an RA number. In order to file a claim
for missing or damaged merchandise you must carry out
these instructions within 48 hours.
We reserve the right to update our return policy at any
time without notice.
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